Call centre ‘always online’
The Steve Tshwete municipality has responded to complaints that their emergency call centres go unanswered by stating that the 24/7 line is being improved daily following the installation of a new system.
They stated that new numbers have been advertised and are fully operational.
They’ve asked the public to take note that the telephone lines listed below are NO longer in use:
013 282 8145 – not in use.
013 282 8172 – not in use.
013 282 8179 – not in use.
013 282 8201 – not in use.
013 282 8300 – not in use.
The Municipality has dedicated personnel for 24/7 call centre, but there are only four operators per shift. Generally the telephones at 24/7 call centre rings until one of the operators becomes available.
While all operators are on the line the telephones will keep ringing until one becomes available – this method is called call hunting.
Active telephone lines: Emergency Telephone Numbers
Water and Electrical complaints
013 249 7344
013 249 7348
013 249 7349
013 249 7714
Fire and Rescue Services
013 243 2222
013 249 7222
“The operators make every effort to ensure that all calls are answered just like at any other call centre, however some calls take longer than others,” the municipality stated.
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