In July\u2019s ordinary council meeting, held at the Germiston Civic Centre, executive mayor of Ekurhuleni, Clr Mondli Gungubele, commented on the metro\u2019s call taking centre.<\/p>\n
\u201cIt is just over a year ago that the metro re-launched the new-look call centre,\u201d he said.<\/p>
\u201cThe metro invested millions in upgrading the facility and recruited 258 new call takers.\u201d<\/p>\n
The mayor commented on the improvements he has witnessed in the communication between the metro and residents.<\/p>
\u201cThis is a clear demonstration that the investment we made was a major strategic intervention in the area of customer relations management,\u201d he said.<\/p>\n
Despite the mayor\u2019s statements, the GCN has received reports from residents who are still frustrated with the call taking centre\u2019s service.<\/p>\n
Anita Sloane and her neighbour contacted the centre to find out the cause of a recent power outage, and were given different answers.<\/p>\n
She was at her wits’ end when she contacted the GCN, \u201cI am hoping you will be able to assist us with getting some straight answers or explanation for the power outage,\u201d she said<\/p>\n
\u201cI was told cable theft, while she (neighbour) was told maintenance, then I was told substation, because of stolen cables, and my neighbour was told maintenance once again.\u201d<\/p>\n
The GCN has also received complaints that calls are either not answered by the centre or dropped before the problem can be reported.<\/p>\n
A query was sent to the metro, but no reply has yet been received.<\/p>\n
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Other metro articles:<\/p>\n
Metro embarks on R19.5-m water loss project<\/a><\/p>\n Metro calls on artists to enter Thami Mnyele competition<\/a><\/p>\n