{"id":67651,"date":"2014-08-28T11:15:00","date_gmt":"2014-08-28T09:15:00","guid":{"rendered":"http:\/\/germistoncitynews.co.za\/67651\/metro-explains-delay-in-repairing-pipe\/"},"modified":"2014-08-28T11:55:27","modified_gmt":"2014-08-28T09:55:27","slug":"metro-explains-delay-in-repairing-pipe","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/news-headlines\/2014\/08\/28\/metro-explains-delay-in-repairing-pipe\/","title":{"rendered":"Metro explains delay in repairing pipe"},"content":{"rendered":"

The GCN recently received an email from a concerned resident, who lives in Visbaai Street, Elandshaven.<\/p>\n

The resident, who wishes to remain anonymous, reported a burst water pipe wasting litres of water in her street, despite numerous calls to the metro to repair it.<\/p>

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The GCN was able to reach the metro’s department of communications and brand management’s Themba Gadebe, who said: “The complaint was received by the call centre early on a Sunday morning, but, for some reason, the plumber on standby did not receive it.<\/p>\n

“On the Monday morning, a team went out to the scene, but were unable to do the necessary repairs.<\/p>

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“The pipe was, however, repaired a few days later, when the team had the necessary equipment.<\/p>\n

“We have standby teams that are set up to operate in the case of an emergency, 24 hours a day, seven days a week.<\/p>\n

“Stand-by teams should always go out to site and, if they cannot attend, they must report it to management.<\/p>\n

“This matter will be addressed and rectified to prevent such incidents in the future.”<\/p>\n

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