{"id":43597,"date":"2013-10-31T09:00:00","date_gmt":"2013-10-31T07:00:00","guid":{"rendered":"http:\/\/germistoncitynews.co.za\/43597\/big-thank-you-to-the-municipality\/"},"modified":"2013-10-31T09:30:21","modified_gmt":"2013-10-31T07:30:21","slug":"big-thank-you-to-the-municipality","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/opinion-edition\/2013\/10\/31\/big-thank-you-to-the-municipality\/","title":{"rendered":"Big thank you to the municipality"},"content":{"rendered":"

Michelle Behr, Germiston writes:<\/strong><\/p>\n

I logged on to the www.ekurhuleni.gov.za online facility to download my statement recently.<\/p>

<\/div>\n

I was upset because once again it showed my water usage escalating from 12KL last month to 150KL this month. The bill was R2 000 more.<\/p>\n

There is a tab where you can log a complaint, compliment or query.<\/p>

<\/div>\n

I clicked the “complaint” tab with absolutely no expectation, still thinking about how I was going to budget around the additional expense; I typed my complaint and submitted it.<\/p>\n

Later the same day I was cc’d in emails from the website to my local municipality asking them to sort out my query; I was a little shocked but thought it must be an automated thing.<\/p>\n

I was absolutely amazed when I was cc’d in an email from one accounts woman to another at the municipality asking that my query be sorted out, I never expected that.<\/p>\n

But what absolutely blew my mind was when I received an email from the municipality telling me my account had been rectified, with proof of the corrections.<\/p>\n

All this was done from my desk at the office, and it took no longer than 24 hours.<\/p>\n

I am very impressed and grateful.<\/p>\n

Well done on the service Ekurhuleni.<\/p>\n

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