Elizabeth Watson, Sunnyridge, writes:<\/p>\n
During the night of August 6, someone tried to steal the water meter on the pavement outside our house.<\/p>
They failed, and all that was achieved was a broken pipe and water gushing down the neighbour’s driveway.<\/p>\n
We managed to switch off the council link, so as not to waste more of the precious water, which had already been running for a number of hours.<\/p>
We were able to report the problem to the water service via email before 7am on August 7 and, by 9am, we had a reference number: 847635.<\/p>\n
There had been no response by August 8, so at 3pm I phoned Clr Graham Gersbach and gave him the details.<\/p>\n
At 5.45pm on August 8, a repair team arrived.<\/p>\n
The reconnection and repair took some work because of long service parts, but the repair team didn’t waste time and each knew what was expected of them.<\/p>\n
By 7pm the damp and cold repair team had managed to complete the repair.<\/p>\n
I was shown how to switch off the water if necessary, though I will, hopefully, not have to do it again.<\/p>\n
Please compliment the team on their courtesy, concern and good workmanship.<\/p>\n
The only thing I wonder about is that, if I had not decided to approached Clr Gersbach for assistance prior to the long weekend, would we have been assisted, or left waterless for the whole weekend?<\/p>\n
I still only have a temporary connection and am waiting for the installation of a new water meter.<\/p>\n
Thank you to Clr Gersbach for taking the time to help us and, once again, thank you to the team.<\/p>\n