{"id":38767,"date":"2013-09-05T12:30:00","date_gmt":"2013-09-05T10:30:00","guid":{"rendered":"http:\/\/germistoncitynews.co.za\/38767\/resident-furious-with-the-metroor-resident-disgusted-by-metros-service-delivery\/"},"modified":"2013-09-05T12:54:29","modified_gmt":"2013-09-05T10:54:29","slug":"resident-furious-with-the-metroor-resident-disgusted-by-metros-service-delivery","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/opinion-edition\/2013\/09\/05\/resident-furious-with-the-metroor-resident-disgusted-by-metros-service-delivery\/","title":{"rendered":"Resident furious with the metro"},"content":{"rendered":"

“Disgusted”, Tedstoneville, writes:<\/strong><\/p>\n

Every month I phone the metro’s call centre to give them my electricity reading.<\/p>

<\/div>\n

In July I called the call centre on the same day as the previous month, only to be told that my file had been returned to the office.<\/p>\n

Despite this information I gave them my reading and was informed that it would be phoned through to the office.<\/p>

<\/div>\n

When I received my August account, I found no reading for my electricity usage, and was expected to pay an incredible amount of money, even though I had phoned in and given my reading.<\/p>\n

I cannot say that I am angry, I am just sick and tired of the clueless staff who work at the call centre.<\/p>\n

I feel this lack of competence leads to further problems in the accounts department of the metro.<\/p>\n

I am at my wits end after sending numerous emails for a member of the metro’s call centre or accounts department to correct my account and getting no reply.<\/p>\n

I implore all residents who fall under the Ekurhuleni Metro to check their accounts thoroughly before paying.<\/p>\n

As it is clear these people have no idea of what they are doing.<\/p>\n

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