{"id":215406,"date":"2019-08-21T06:30:00","date_gmt":"2019-08-21T04:30:00","guid":{"rendered":"https:\/\/germistoncitynews.co.za\/215406\/technical-glitches-at-metros-call-centre-receive-attention\/"},"modified":"2019-08-21T13:11:21","modified_gmt":"2019-08-21T11:11:21","slug":"technical-glitches-at-metros-call-centre-receive-attention","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/news-headlines\/2019\/08\/21\/technical-glitches-at-metros-call-centre-receive-attention\/","title":{"rendered":"Technical glitches at metro\u2019s call centre receive attention"},"content":{"rendered":"<p>It has come to the attention of the metro that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.<\/p>\n<p>The cut-offs happen mainly when callers select an option they have been prompted to select.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p>The metro has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent.<\/p>\n<p>&nbsp;<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p style=\"text-align: center\"><span style=\"color: #ff0000\">ALSO READ:<\/span><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/germistoncitynews.co.za\/214642\/metro-urges-motorists-to-abide-by-existing-traffic-calming-laws-to-avoid-accidents\/\" target=\"_blank\">Metro urges motorists to abide by existing traffic calming laws to avoid accidents<\/a><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/germistoncitynews.co.za\/213503\/we-are-a-forgotten-community\/\" target=\"_blank\">\u2018We are a forgotten community\u2019<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>The IT department is currently attending to the glitches.<\/p>\n<p>Customers are still able to log their queries through the call centre on 0860 543 000 or use the My Ekurhuleni App to access services. The app is also compatible with feature phones (non-smartphones) and customers may use these devices to report service delivery issues via a USSD (*134*30263) option, at no cost.<\/p>\n<p>The municipality apologises for any inconvenience caused.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>Hav<\/strong><strong>e a story?<\/strong><\/p>\n<p style=\"text-align: center\">Contact the newsroom by emailing: Melissa Hart (Editor)<span class=\"apple-converted-space\">\u00a0<\/span><strong><a class=\"anchor_post\" href=\"http:\/\/germistoncitynews.co.za\/wp-admin\/germistoncitynews@caxton.co.za\">germistoncitynews@caxton.co.za<\/a>\u00a0<\/strong>or Leigh Hodgson (News Editor)<span class=\"apple-converted-space\">\u00a0<\/span><strong><a class=\"anchor_post\" href=\"mailto:leighh@caxton.co.za\">leighh@caxton.co.za<\/a>\u00a0<\/strong>or Kgotsofalang Mashilo (journalist)\u00a0<a class=\"anchor_post\" href=\"mailto:kgotsofalangm@caxton.co.za\" target=\"_blank\"><strong>kgotsofalangm@caxton.co.za<\/strong><\/a><\/p>\n<p style=\"text-align: center\">Also follow us on:<\/p>\n<p style=\"text-align: center\"><a class=\"anchor_post\" href=\"https:\/\/www.facebook.com\/germistoncitynews\/\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-210323\" src=\"https:\/\/germistoncitynews.co.za\/wp-content\/uploads\/sites\/31\/2019\/07\/Facebook.jpg\" alt=\"\" width=\"210\" height=\"62\" \/><\/a><\/p>\n<p style=\"text-align: center\"><a class=\"anchor_post\" href=\"https:\/\/twitter.com\/GCNnews?lang=en\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-210324\" src=\"https:\/\/germistoncitynews.co.za\/wp-content\/uploads\/sites\/31\/2019\/07\/Twitter.jpg\" alt=\"\" width=\"210\" height=\"62\" \/><\/a><\/p>\n<p style=\"text-align: center\"><a class=\"anchor_post\" href=\"https:\/\/www.instagram.com\/germistoncitynews\/?hl=en\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-210325\" src=\"https:\/\/germistoncitynews.co.za\/wp-content\/uploads\/sites\/31\/2019\/07\/Instagram.jpg\" alt=\"\" width=\"210\" height=\"62\" \/><\/a><\/p>\n<p style=\"text-align: center\"><a class=\"anchor_post\" href=\"https:\/\/www.youtube.com\/channel\/UCblgxW6BRXTLGLQvpcumLqA\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-210326 aligncenter\" src=\"https:\/\/germistoncitynews.co.za\/wp-content\/uploads\/sites\/31\/2019\/07\/youtube.jpg\" alt=\"\" width=\"210\" height=\"62\" \/><\/a><\/p>\n<p style=\"text-align: center\"><a class=\"anchor_post\" href=\"https:\/\/germistoncitynews.co.za\/newsletter-signup\/\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-210327 aligncenter\" src=\"https:\/\/germistoncitynews.co.za\/wp-content\/uploads\/sites\/31\/2019\/07\/Newsletter.jpg\" alt=\"\" width=\"210\" height=\"62\" \/><\/a><\/p>\n<div class=\"stream-item stream-item-below-post-content\">\n<div class='tenancy_slot tenancy_slot_1 jannah_ad' style='display: none;' data-query-id='81e81f8ad68a4b470db6f511a016c246'><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The metro is aware of the problem at the call centre where people are being cut off.<\/p>\n","protected":false},"author":1848,"featured_media":215410,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"hasGravity":false,"cxt_article_byline":"Content provided","cxt_disable_google_ads":false,"footnotes":""},"categories":[8515,2],"tags":[1653,8123,1003,979,969,2734,1002,8,1004],"class_list":["post-215406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-local-municipal-news","category-news-headlines","tag-call-centre","tag-call-taking-centre","tag-ekurhuleni","tag-germiston","tag-germiston-city-news","tag-melissa-hart","tag-metro","tag-local-municipal-news","tag-municipality"],"amp_enabled":true,"category_labels":{"Category":"News","SubCategory":"Municipal"},"tag_labels":["call centre","call taking centre","Ekurhuleni","germiston","germiston city news","melissa hart","metro","Municipal","municipality"],"_links":{"self":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/215406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/users\/1848"}],"replies":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/comments?post=215406"}],"version-history":[{"count":0,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/215406\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media\/215410"}],"wp:attachment":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media?parent=215406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/categories?post=215406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/tags?post=215406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}