The executive mayor of Ekurhuleni, Clr Mzwandile Masina, has welcomed the results of the sixth South African Satisfactory Index (SA-csi) conducted by Consulta.<\/p>\n
The survey measures the citizen satisfaction and trust in service delivery in eight metropolitan municipalities as a snapshot – Buffalo City, Cape Town, Ekurhuleni, eThekwini, Johannesburg, Mangaung, Nelson Mandela Bay and Tshwane.<\/p>
The 2019 SA-csi results revealed that the metro had the highest level of customer satisfaction of the three Gauteng metros.<\/p>\n
The metro received an index point score of 55.7 while the City of Tshwane received 51.3 and the City of Johannesburg received 49.9.<\/p>
Both the City of Tshwane and the City of Johannesburg performed below par according to the report.<\/p>\n
\u201cWe are delighted with the results of the sixth SA Citizen Satisfaction Index which reaffirms the findings of the recent Gauteng City Region Quality of Life Survey, which place the City of Ekurhuleni as the Best Performing Metro in Gauteng,\u201d Masina said.<\/p>\n
<\/p>\n
ALSO READ:<\/span><\/p>\n Work begins on new fire station in Klopper Park<\/a><\/p>\n EMPD appoints four directors in its operations division<\/a><\/p>\n <\/p>\n \u201cWe are committed to running an unapologetically pro-poor government, which is obsessed with delivering quality services to our citizens.<\/p>\n \u201cWe will now work towards being the number one metro in the country and continue to deliver on the mandate the citizens of Ekurhuleni have given us.\u201d<\/p>\n The overall satisfaction score is heavily influenced by the big gaps in citizen expectation versus perceived quality.<\/p>\n This is the measure of what citizens expect, versus what they actually experience in terms of service delivery.<\/p>\n The SA-csi forms part of a global network of research groups, quality associations and universities that have adopted the methodology of the American Customer Satisfaction Index (ACSI) via its Global CSISM programme.<\/p>\n <\/p>\n Hav<\/strong>e a story?<\/strong><\/p>\n Contact the newsroom by emailing: Melissa Hart (Editor)\u00a0<\/span>germistoncitynews@caxton.co.za\u00a0<\/a><\/strong>or Leigh Hodgson (News Editor)\u00a0<\/span>leighh@caxton.co.za<\/a>\u00a0<\/strong>or Kgotsofalang Mashilo (journalist)\u00a0kgotsofalangm@caxton.co.za<\/strong><\/a><\/p>\n Remember to visit the Germiston City News on the following social media platforms:<\/p>\n Facebook<\/a><\/strong><\/p>\n Twitter<\/a><\/strong><\/p>\n Instagram<\/a><\/strong><\/p>\n YouTube<\/a><\/strong><\/p>\n Or add the GCN on\u00a0<\/b><\/span>WhatsApp 079 406 1181<\/strong>\u00a0<\/span>or\u00a0BBM (BBM Pin: 7F102137)<\/strong>\u00a0<\/b><\/span>today, to get all the latest news.<\/p>\n Catch-up on more local news with our sister newspapers\u00a0<\/span>Bedfordview Edenvale News<\/a><\/strong>,\u00a0<\/span>Alberton Record<\/a><\/strong>\u00a0and\u00a0<\/span>Kempton Express<\/a><\/strong>.<\/p>\n