The metro has recently noted the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.<\/p>\n
Callers are cut off when they are prompted to select an option.<\/p>
The metro has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent.<\/p>\n
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ALSO READ:<\/span><\/p>\n DEMS firefighters attain international qualification<\/a><\/p>\n Mayor pleased with Moody\u2019s credit opinion<\/a><\/p>\n <\/p>\n The municipality\u2019s IT department is currently tasked with overhauling the call centre system to introduce a new version that will give customers effortless access to call centre agents and result in a speedy resolution to their queries.<\/p>\n Customers are still able to log their queries through the call centre on 0860 543 000, or alternatively, use the My Ekurhuleni App to access services at the touch of a button.<\/p>\n The app is also compatible with feature phones (non-smartphones), and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.<\/p>\n <\/p>\n Hav<\/strong>e a story?<\/strong><\/p>\n Contact the newsroom by emailing: Melissa Hart (Editor)\u00a0<\/span>germistoncitynews@caxton.co.za<\/a><\/strong>\u00a0or Leigh Hodgson (News Editor)\u00a0<\/span>leighh@caxton.co.za<\/a>\u00a0<\/strong>or Kgotsofalang Mashilo (journalist)\u00a0kgotsofalangm@caxton.co.za<\/strong><\/a><\/p>\n Remember to visit the Germiston City News on the following social media platforms:<\/p>\n Facebook<\/a><\/strong><\/p>\n Twitter<\/a><\/strong><\/p>\n Instagram<\/a><\/strong><\/p>\n YouTube<\/a><\/strong><\/p>\n Or add the GCN on\u00a0<\/b><\/span>WhatsApp 079 406 1181<\/strong>\u00a0<\/span>or\u00a0BBM (BBM Pin: 7F102137)<\/strong>\u00a0<\/b><\/span>today, to get all the latest news.<\/p>\n Catch-up on more local news with our sister newspapers\u00a0<\/span>Bedfordview Edenvale News<\/a><\/strong>,\u00a0<\/span>Alberton Record<\/a><\/strong>\u00a0and\u00a0<\/span>Kempton Express<\/a><\/strong>.<\/p>\n