The metro has observed that some residents who are using the recently launched My Ekurhuleni App to log service queries are inputting incorrect information.<\/p>\n
This results in prolonged times to resolve their queries and at times a non-response as dispatched officials cannot find the location for which the queries have been logged.<\/p>
This results in a waste of public resources and a backlog on other queries.<\/p>\n
To avoid sitting with unresolved service interruption issues, when logging a call, especially when using the My Ekurhuleni App, users are encouraged to ensure that the location functionality on their phones is always on and they should click on the \u201ccurrent location\u201d.<\/p>
However, those who might be logging a call for home while they are at work for an example, need to ensure that they enter the correct home address.<\/p>\n
The My Ekurhuleni App is the first services app that encompasses all key local government services such as making burial site requests, reporting potholes, locating municipal and state facilities and the metro\u2019s contact directory.<\/p>\n
\u201cTo benefit from the real-time two-way communication engagement platform specifically designed with Ekurhuleni citizens in mind, residents need to report correctly for the metro to adequately resolve service delivery issues, from burst water pipes to power outages,\u201d said MMC for Finance and Economic Development Clr Doctor Xhakaza.<\/p>\n
<\/p>\n
ALSO READ:<\/span><\/p>\n Restless weekend for residents surrounding Germiston Lake<\/a><\/p>\n Journalist forcefully removed from council building<\/a><\/p>\n <\/p>\n Since the launch of the app in July this year, 6 183 downloads have been made for android phones and 770 for IOS.<\/p>\n Those who have not yet downloaded the app are encouraged to do so.<\/p>\n So they too can have the metro at their fingertips.<\/p>\n Citizens with basic and feature phones are also able to use their mobile devices to report service delivery issues via a USSD (*134*30263) option at no cost and those using smartphones can log queries through the mobile app at minimal data costs as the app is light on data charges.<\/p>\n The My Ekurhuleni App, which promises to reduce high caller volumes at the call centre when residents optimally use it, does not replace the already existing reporting methods such as walk-ins and call centres.<\/p>\n The following reporting channels can also be used:<\/p>\n \u2022 Free SMS: 30263<\/p>\n \u2022 Call Centre: 086 0543 000<\/p>\n \u2022 USSD *134*30263<\/p>\n \u2022 Email: call.centre@ekurhuleni.gov.za.<\/p>\n <\/p>\n Hav<\/strong>e a story?<\/strong><\/p>\n Contact the newsroom by emailing: Melissa Hart (Editor)\u00a0<\/span>germistoncitynews@caxton.co.za <\/a><\/strong>or Leigh Hodgson (News Editor)\u00a0<\/span>leighh@caxton.co.za<\/a>\u00a0<\/strong>or Kgotsofalang Mashilo (journalist)\u00a0kgotsofalangm@caxton.co.za<\/strong><\/a><\/p>\n Remember to visit the Germiston City News on the following social media platforms:<\/p>\n Facebook<\/a><\/strong><\/p>\n Twitter<\/a><\/strong><\/p>\n Instagram<\/a><\/strong><\/p>\n YouTube<\/a><\/strong><\/p>\n Or add the GCN on\u00a0<\/b><\/span>WhatsApp 079 406 1181<\/strong>\u00a0<\/span>or\u00a0BBM (BBM Pin: 7F102137)<\/strong>\u00a0<\/b><\/span>today, to get all the latest news.<\/p>\n Catch-up on more local news with our sister newspapers\u00a0<\/span>Bedfordview Edenvale News<\/a><\/strong>,\u00a0<\/span>Alberton Record<\/a><\/strong>\u00a0and\u00a0<\/span>Kempton Express<\/a><\/strong>.<\/p>\n