{"id":174218,"date":"2018-03-05T15:15:32","date_gmt":"2018-03-05T13:15:32","guid":{"rendered":"https:\/\/germistoncitynews.co.za\/?p=174218"},"modified":"2018-03-06T11:06:44","modified_gmt":"2018-03-06T09:06:44","slug":"watch-community-angry-scared-desperate-answers","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/news-headlines\/2018\/03\/05\/watch-community-angry-scared-desperate-answers\/","title":{"rendered":"#WATCH &#8211; Community angry, scared and desperate for answers about #Listeriosis"},"content":{"rendered":"<p style=\"text-align: left\">Shock has been felt across the city after the announcement that a strain of listeria has been linked to the Enterprise Factory Shop, a division of Tiger Brands, in Linton Jones Street.<\/p>\n<p style=\"text-align: left\">The report, released yesterday (Sunday), by Health Minister Dr Aaron Motsoaledi confirmed that scientists had traced the source of the recent outbreak of listeriosis to Enterprise Foods facilities and a Rainbow Foods facility, and the Germiston company was pinpointed as one of the sources of a countrywide listeriosis outbreak.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p style=\"text-align: left\">The GCN visited the store, whose workers could be seen sitting under trees while gates were locked and doors shut.<\/p>\n<h4 style=\"text-align: left\">ALSO READ:\u00a0<a href=\"https:\/\/germistoncitynews.co.za\/lnn\/370852\/listeria-warning-is-deadly-serious\" target=\"_blank\">Listeria warning is deadly serious<\/a><\/h4>\n<p style=\"text-align: left\">We spoke to angry and concerned community members who were desperately attempting to get a refund for their Enterprise goods.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p style=\"text-align: left\">Thusang Moloi said, \u201cWe are not getting any details from the cashiers.<\/p>\n<p style=\"text-align: left\">\u201cYou only get a refund on the items you have with you.<\/p>\n<p style=\"text-align: left\">\u201cThey refuse to refund items that we may have already consumed even if we can prove it comes from the store.<\/p>\n<p style=\"text-align: left\">\u201cWe are also getting no real answers from management or a company representative.\u201d<\/p>\n<div class='tie-fluid-width-video-wrapper tie-ignore-fitvid' style='margin-bottom: 30px;'>\n\t\t\t<iframe style='width: 100%; min-height: 300px; aspect-ratio: 16\/9;' src='https:\/\/www.youtube-nocookie.com\/embed\/eIaABoCP0ys' loading='lazy'><\/iframe>\n\t\t<\/div>\n<p style=\"text-align: left\">Zolani Manda told the GCN that while he received a refund on some of his Enterprise products, they had refused to refund him for his pork items.<\/p>\n<p style=\"text-align: left\">\u201cThey said they would not give me a refund for the pork items as there is no issue with them and there is no listeria in the pork,\u201d he said.<\/p>\n<p style=\"text-align: left\">Manda said he was shocked at how the company was handling the situation.<\/p>\n<p style=\"text-align: left\">\u201cWe have grandmothers, grandfathers and children who are falling sick and yet we get no answers or advice from them,\u201d he said.<\/p>\n<p><iframe loading=\"lazy\" title=\"Concerned civilian outraged by Enterprise treatment\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/mXjp-4spSYM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p style=\"text-align: left\">Ntsoaki Moloi was furious that the public had not been addressed by a company representative.<\/p>\n<p style=\"text-align: left\">\u201cWe have not been given any guidance as to what will happen next,\u201d she said.<\/p>\n<p><iframe loading=\"lazy\" title=\"Ntsoaki Moloi and Matsie Tshabalala angered by lack of health advice regarding listeriosis\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/n6-slZss718?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p style=\"text-align: left\">Another resident commented on how the community will have to avoid eating meat and stick to fruit and vegetables until they have more answers.<\/p>\n<h4 style=\"text-align: left\">ALSO READ:\u00a0VIDEO: Source of Listeriosis outbreak confirmed<\/h4>\n<p style=\"text-align: left\">Lawrence Mac Dougall, chief executive officer for Tiger Brands, said in a company statement, \u201cFood safety remains the highest priority at Tiger Brands \u2013 where we always place consumers\u2019 health and safety above all else.<\/p>\n<p style=\"text-align: left\">\u201cTherefore, we can confirm that we have, with immediate effect, undertaken a full national recall of the affected Enterprise ready-to-eat meat product range,\u201d said Lawrence Mac Dougall, chief executive officer for Tiger Brands.<\/p>\n<p style=\"text-align: left\">\u201cWe are being extra vigilant and cautious, as consumer safety remains our highest priority and, therefore, immediate action is being taken.<\/p>\n<p style=\"text-align: left\">\u201cAdditionally, we have suspended operations at both Enterprise manufacturing facilities (Polokwane and Germiston) and have halted supply to trade.<\/p>\n<p style=\"text-align: left\">\u201cThe company is working closely with the authorities to conduct a recall.<\/p>\n<p style=\"text-align: left\">\u201cAfter consultation with the National Consumer Commission, a full communication plan \u2013 including print, radio and online communication \u2013 will be rolled out at the soonest possible time, to help us reach consumers who have Enterprise products in their homes.<\/p>\n<p style=\"text-align: left\">\u201cWe have contacted all our customers to confirm that the recalled products are removed from store shelves.<\/p>\n<p style=\"text-align: left\">\u201cWe acknowledge that we are dealing with an extremely serious issue that pertains to people\u2019s personal health and well-being and want to provide the assurance to all South Africans that we are dealing with this matter with the utmost urgency.<\/p>\n<p style=\"text-align: left\">\u201cWe will be setting up a consumer helpline to specifically assist anyone requiring more information around this recall.<\/p>\n<p style=\"text-align: left\">\u201cSince the confirmed outbreak of listeriosis by the Department of Health in December 2017, we have amplified our testing for listeria of both raw materials and finished goods and have also introduced additional hygiene monitoring of our processes, equipment, storage and waste areas at our facilities,\u201d said Mac Dougall.<\/p>\n<p style=\"text-align: left\">As per the minster of health\u2019s instructions, Tiger Brands has advised consumers to remove any Enterprise ready-to-eat products from their fridges and place them in a plastic bag away from other products.<\/p>\n<p style=\"text-align: left\">The community has also been warned to not just dump these food products as vagrants may find them on landfills or in bins.<\/p>\n<p style=\"text-align: left\">The GCN has sent further questions to the DoH and Tiger Brands but is yet to receive comment.<br \/>\nMore details will be published as they become available.<\/p>\n<p style=\"text-align: center\"><strong>Have a story?<\/strong><\/p>\n<p style=\"text-align: center\">Contact the newsroom by emailing: Melissa Hart (Editor)<span class=\"apple-converted-space\">\u00a0<\/span><strong><a href=\"http:\/\/germistoncitynews.co.za\/wp-admin\/germistoncitynews@caxton.co.za\">germistoncitynews@caxton.co.za<\/a><\/strong>or Leigh Hodgson (News Editor)<span class=\"apple-converted-space\">\u00a0<\/span><strong><a href=\"mailto:leighh@caxton.co.za\">leighh@caxton.co.za<\/a>\u00a0<\/strong>or\u00a0Kgotsofalang Mashilo (journalist)\u00a0<a href=\"mailto:kgotsofalangm@caxton.co.za\" target=\"_blank\"><strong>kgotsofalangm@caxton.co.za<\/strong><\/a><\/p>\n<p style=\"text-align: center\">Remember to visit the Germiston City News on the following social media platforms:<\/p>\n<p style=\"text-align: center\"><strong><a href=\"https:\/\/www.facebook.com\/germistoncitynews\/\">Facebook<\/a><\/strong><\/p>\n<p style=\"text-align: center\"><strong><a href=\"https:\/\/twitter.com\/GCNnews\">Twitter<\/a><\/strong><\/p>\n<p style=\"text-align: center\"><strong><a href=\"https:\/\/www.instagram.com\/germistoncitynews\/\">Instagram<\/a><\/strong><\/p>\n<p style=\"text-align: center\"><strong><a href=\"https:\/\/www.youtube.com\/channel\/UCblgxW6BRXTLGLQvpcumLqA\">YouTube\u00a0<\/a><\/strong><\/p>\n<p style=\"text-align: center\">Or add the GCN on<span class=\"apple-converted-space\"><b>\u00a0<\/b><\/span><strong>WhatsApp 079 406 1181<\/strong><span class=\"apple-converted-space\">\u00a0<\/span>or\u00a0<strong>BBM (BBM Pin: 7F102137)<\/strong><span class=\"apple-converted-space\"><b>\u00a0<\/b><\/span>today, to get all the latest news.<\/p>\n<p style=\"text-align: center\">Catch-up on more local news with our sister newspapers<span class=\"apple-converted-space\">\u00a0<\/span><strong><a href=\"http:\/\/bedfordviewedenvalenews.co.za\/\">Bedfordview Edenvale News<\/a><\/strong>,<span class=\"apple-converted-space\">\u00a0<\/span><strong><a href=\"http:\/\/albertonrecord.co.za\/\">Alberton Record<\/a><\/strong>\u00a0and<span class=\"apple-converted-space\">\u00a0<\/span><strong><a href=\"http:\/\/kemptonexpress.co.za\/\">Kempton Express<\/a><\/strong>.<\/p>\n<div class=\"stream-item stream-item-below-post-content\">\n<div class='tenancy_slot tenancy_slot_1 jannah_ad' style='display: none;' data-query-id='551f130e8e955f17e64d3cb20ca5490f'><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Germiston community members flock to Enterprise\u2019s Factory Shop in Linton Jones Street, demanding refunds and, more importantly, answers from the franchise.<\/p>\n","protected":false},"author":557,"featured_media":174219,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"hasGravity":false,"cxt_article_byline":"Leigh Hodgson and Kgotsofalang 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