More residents are turning to Ekurhuleni\u2019s call centre to receive help on any service delivery challenges experienced, according to the metro.<\/p>\n
\u201cThe call centre number 0860 543 000 is becoming more popular and this is evident as the call centre received and passed the four million caller mark recently,\u201d said spokesperson for the metro Themba Gadebe.<\/p>
\u201cThis is a milestone and an improvement from the three million caller mark that was recorded on November 29, last year.<\/p>\n
\u201cWith this achievement comes the improvement in the overall performance offering of the metro\u2019s call centre.<\/p>
<\/p>\n
ALSO READ:<\/span><\/p>\n Look out, snake season is upon us<\/a><\/p>\n Residents urged to continue saving water<\/a><\/p>\n <\/p>\n \u201cThe percentage of calls being answered within 20 seconds has increased and the percentage of calls not answered has decreased.<\/p>\n \u201cThe average speed of answering the calls has also improved.<\/p>\n \u201cOn average it takes about 15 seconds for a call to be answered.<\/p>\n \u201cThis is counted from when the customer selects the relevant queue option to the time the call is answered.\u201d<\/p>\n The call centre can expect to receive on average 100 000 calls per month.<\/p>\n The service level achieved by the call centre for August was 98.70 per cent and the abandoned (drop calls) rate was 0.03 per cent, with the average speed to answer a call being one second.<\/p>\n \u201cThe metro will continue to find innovative solutions to technical glitches that the call centre experiences from time to time,\u201d said Gadebe.<\/p>\n <\/p>\n Have a story?<\/strong><\/p>\n Contact the newsroom by emailing: Melissa Hart (Editor)\u00a0<\/span>germistoncitynews@caxton.co.za<\/a><\/strong>, Leigh Hodgson (journalist)\u00a0<\/span>leighh@caxton.co.za<\/a><\/strong>\u00a0<\/span>or Puleng Sekabate (journalist) pulengs@caxton.co.za<\/a><\/strong>.<\/p>\n Remember to visit the Germiston City News on the following social media platforms:<\/p>\n Facebook<\/a><\/strong><\/p>\n Twitter<\/a><\/strong><\/p>\n Instagram<\/a><\/strong><\/p>\n YouTube\u00a0<\/a><\/strong><\/p>\n Or add the GCN on\u00a0<\/b><\/span>WhatsApp 079 406 1181<\/strong>\u00a0<\/span>or\u00a0BBM (BBM Pin: 7F102137)<\/strong>\u00a0<\/b><\/span>today, to get all the latest news.<\/p>\n Catch-up on more local news with our sister newspapers\u00a0<\/span>Bedfordview Edenvale News<\/a><\/strong>,\u00a0<\/span>Alberton Record<\/a><\/strong>\u00a0and\u00a0<\/span>Kempton Express<\/a><\/strong>.<\/p>\n