Albemarle resident Leon de Beer is extremely disappointed in the Metro.<\/p>\n
He lodged a query with the Metro\u2019s help desk (support@e-siyakhokha.co.za) on June 21 and although he received an acknowledgement on the same day that his query would be escalated, he has heard nothing since.<\/p>
\u201cIt is now July and I am still awaiting a reply from them,\u201d he said.<\/p>\n
\u201cIt is clear that it is a waste of time using the channels of communication as your queries are conveniently disregarded, probably due to the incompetence of producing a meaningful answer.\u201d<\/p>
De Beer sent the GCN a list of questions to which he requested the Metro\u2019s spokesperson, Themba Gadebe, to give him a public reply.<\/p>\n
The questions from de Beer and responses from Gadebe are the following:<\/p>\n
Q:<\/strong> Why were residents of Albemarle were not officially informed about the roll-out of wheelie bins?<\/p>\n A:<\/strong> Areas falling under Ward 37 and 92 were omitted during the mass roll-out due to the wards falling under the Alberton and Edenvale Customer Care Centres but serviced by Germiston. The municipality is in the planning stages for the roll-out in the said wards where education and awareness will be conducted.<\/p>\n Q:<\/strong> Why Ward 39 still appears on our Ekurhuleni monthly accounts although we are Ward 37 in terms of the delimitation of wards since January 2016?<\/p>\n A:<\/strong> I am still waiting for the concerned department to comment.<\/p>\n Q:<\/strong> Why there is a shortage of supply of wheelie bins? There was no stock at the depot on July 2.<\/p>\n A:<\/strong> The Metro has sufficient supply\/stock of bins for the Germiston area. These were relocated to a safer and more secure area during renovations at the Germiston depot. The renovations are complete and the bins will be transported back to the depot.<\/p>\n Q:<\/strong> Please confirm when residents of Ward 37 will be officially notified regarding the roll-out of wheelie bins?<\/p>\n A:<\/strong> Residents will be notified about a week before the official roll-out where a clearly identified distribution point and time will be communicated.<\/p>\n Q:<\/strong> Please confirm when residents of Ward 37 will be officially notified regarding pick-up points and home delivery dates of wheelie bins?<\/p>\n A:<\/strong> Distribution of 240L wheelie bins in the ward is a priority and a full roll-out will be conducted before August 15. Door-to-door deliveries will be conducted a week after the full roll-out in the particular ward. The door-to-door distribution will be done in line with the set minimum requirements (for recipients meeting the criteria for home visits).<\/p>\n Q:<\/strong> Confirmation that plastic refuse bags can be used in the meantime until this confusion has been sorted out?<\/p>\n A:<\/strong> Plastic bags will be collected in areas where the full roll-out of wheelie bins is incomplete.<\/p>\n <\/p>\n Other articles you may be interested in:<\/p>\n Ward 36 gets wheelies<\/a><\/p>\n Some Germiston areas to be without water on Thursday<\/a><\/p>\n <\/p>\n Have a story?<\/strong><\/p>\n Contact the newsroom by emailing: Melissa Hart (Editor)\u00a0<\/span>germistoncitynews@caxton.co.za<\/a><\/strong>, Leigh Hodgson (journalist)\u00a0<\/span>leighh@caxton.co.za<\/a><\/strong>\u00a0<\/span>or Puleng Sekabate\u00a0<\/span>pulengs@caxton.co.za<\/a><\/strong>.<\/p>\n Remember to visit the Germiston City News on the following social media platforms:<\/p>\n Facebook<\/a><\/strong><\/p>\n Twitter<\/a><\/strong><\/p>\n Instagram<\/a><\/strong><\/p>\n YouTube\u00a0<\/a><\/strong><\/p>\n Or add the GCN on\u00a0<\/b><\/span>WhatsApp 079 406 1181<\/strong>\u00a0<\/span>or\u00a0BBM (BBM Pin: 7F102137)<\/strong>\u00a0<\/b><\/span>today, to get all the latest news.<\/p>\n Catch-up on more local news with our sister newspapers\u00a0<\/span>Bedfordview Edenvale News<\/a><\/strong>,\u00a0<\/span>Alberton Record<\/a><\/strong>\u00a0and\u00a0<\/span>Kempton Express<\/a><\/strong>.<\/p>\n <\/p>\n