{"id":145657,"date":"2017-02-27T09:40:00","date_gmt":"2017-02-27T07:40:00","guid":{"rendered":"http:\/\/germistoncitynews.co.za\/145657\/call-centre-causes-endless-frustration\/"},"modified":"2017-02-27T10:01:32","modified_gmt":"2017-02-27T08:01:32","slug":"call-centre-causes-endless-frustration","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/opinion-edition\/2017\/02\/27\/call-centre-causes-endless-frustration\/","title":{"rendered":"Call centre causes endless frustration"},"content":{"rendered":"<p><strong>Marisa Wilcocks, Parkhill Gardens writes:<\/strong><\/p>\n<p>I can also testify to the bad response to calls to the metro\u2019s call centre.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p>Two weeks ago we had electricity and water problems two nights apart.<\/p>\n<p>It took several attempts to finally get through to the call centre as the calls get dropped halfway.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p>When I eventually got through, there was no one on the other side.<\/p>\n<p>All I could hear was laughter and people having conversations with each other.<\/p>\n<p>Instead of doing their job talking to their customers, they were talking to each other.<\/p>\n<p>It was a miracle that on both occasions I eventually after about 20 attempts managed to talk to someone.<\/p>\n<p>Doesn\u2019t the metro look at the number of dropped calls like other businesses?<\/p>\n<p>And are the calls and the performance of call centre staff monitored?<\/p>\n<div class=\"stream-item stream-item-below-post-content\">\n<div class='tenancy_slot tenancy_slot_1 jannah_ad' style='display: none;' data-query-id='ec8e754d075ed6f46ef73496386e4d27'><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A resident speaks of her frustration when trying to contact the metro\u2019s call centre.<\/p>\n","protected":false},"author":1848,"featured_media":145704,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"hasGravity":false,"cxt_article_byline":"","cxt_disable_google_ads":false,"footnotes":""},"categories":[18,6],"tags":[1653,1003,979,969,1217,2734,1002,1004,1167],"class_list":["post-145657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-letters","category-opinion-edition","tag-call-centre","tag-ekurhuleni","tag-germiston","tag-germiston-city-news","tag-letters-2","tag-melissa-hart","tag-metro","tag-municipality","tag-opinion-2"],"amp_enabled":true,"category_labels":{"Category":"Opinion","SubCategory":"Letters"},"tag_labels":["call centre","Ekurhuleni","germiston","germiston city news","letters","melissa hart","metro","municipality","opinion"],"_links":{"self":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/145657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/users\/1848"}],"replies":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/comments?post=145657"}],"version-history":[{"count":0,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/145657\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media\/145704"}],"wp:attachment":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media?parent=145657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/categories?post=145657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/tags?post=145657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}