{"id":144537,"date":"2017-02-16T09:15:00","date_gmt":"2017-02-16T07:15:00","guid":{"rendered":"http:\/\/germistoncitynews.co.za\/144537\/we-want-an-answer\/"},"modified":"2017-02-16T09:19:41","modified_gmt":"2017-02-16T07:19:41","slug":"we-want-an-answer","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/opinion-edition\/2017\/02\/16\/we-want-an-answer\/","title":{"rendered":"Residents, councillor frustrated with Ekurhuleni call centre"},"content":{"rendered":"<p><strong>Clr Wendy Morgan, Ward 36 councillor, writes:<\/strong><\/p>\n<p>After receiving numerous complaints from residents regarding no answer at the metro\u2019s call centre, I also tried to report issues, on behalf of resident, to the call centre.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p>Firstly, it takes so much time to listen to all the options you can select and then when you do select an option, the phone just goes dead \u2013 no answer.<\/p>\n<p>It needs to be considered that most residents are calling from cellphones to report complaints and it is costing a fortune, as well as being very frustrating.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p>The matter needs urgent attention as residents need to have an easy way to report issues.<\/p>\n<p>Sometimes the metro\u2019s SMS line garners a response and at other times it does not.<\/p>\n<p>The email system to the call centre email address works, but if it is an urgent issue, like water leaks, it takes too long and there is no response after hours.<\/p>\n<div class=\"stream-item stream-item-below-post-content\">\n<div class='tenancy_slot tenancy_slot_1 jannah_ad' style='display: none;' data-query-id='725466a55dacb9c570569dcc63e8b732'><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Local councillor says the metro\u2019s call centre needs to answer its telephones.<\/p>\n","protected":false},"author":1848,"featured_media":140993,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"hasGravity":false,"cxt_article_byline":"","cxt_disable_google_ads":false,"footnotes":""},"categories":[509,18,6],"tags":[1003,979,969,1217,2734,1002,1004,1167,1000,1529],"class_list":["post-144537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editors-note","category-letters","category-opinion-edition","tag-ekurhuleni","tag-germiston","tag-germiston-city-news","tag-letters-2","tag-melissa-hart","tag-metro","tag-municipality","tag-opinion-2","tag-primrose","tag-ward-36"],"amp_enabled":true,"category_labels":{"Category":"Opinion","SubCategory":"Letters"},"tag_labels":["Ekurhuleni","germiston","germiston city news","letters","melissa hart","metro","municipality","opinion","primrose","ward 36"],"_links":{"self":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/144537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/users\/1848"}],"replies":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/comments?post=144537"}],"version-history":[{"count":0,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/144537\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media\/140993"}],"wp:attachment":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media?parent=144537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/categories?post=144537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/tags?post=144537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}