{"id":128033,"date":"2016-07-15T12:15:00","date_gmt":"2016-07-15T10:15:00","guid":{"rendered":"http:\/\/germistoncitynews.co.za\/128033\/metros-call-centre-to-be-upgraded-tonight\/"},"modified":"2016-07-15T15:53:33","modified_gmt":"2016-07-15T13:53:33","slug":"metros-call-centre-to-be-upgraded-tonight","status":"publish","type":"post","link":"https:\/\/develop.citizen.co.za\/germiston-city-news\/news-headlines\/2016\/07\/15\/metros-call-centre-to-be-upgraded-tonight\/","title":{"rendered":"Metro\u2019s call centre to be upgraded tonight (Friday)"},"content":{"rendered":"<p>Ekurhuleni\u2019s call centre is receiving an upgrade, to improve response time to calls, better sound quality and ability to reroute calls to the relevant agent, based on their expertise, without a customer being transferred from one agent to another.<\/p>\n<p>The upgrade is set to take place tonight (Friday, July 15) and may, possibly, cause the interruption of call centre services.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p>With the expected minimal down time, customers can log their requests through the following channels:<\/p>\n<ul>\n<li>Ekurhuleni Mobile App: load the app from your Apps Store (available on Android, Windows and iOS) and report issues from your mobile phone.<\/li>\n<li>Social media platforms: Facebook: <a href=\"https:\/\/www.facebook.com\/CityOfEkurhuleni\/?fref=ts\" target=\"_blank\">City of Ekurhuleni <\/a>and Twitter: <a href=\"https:\/\/twitter.com\/search?q=%40emm_call_centre&amp;src=typd\" target=\"_blank\">@emm_call_centre<\/a><\/li>\n<li>Email: callcentre@ekurhuleni.gov.za<\/li>\n<li>Website: Visit <a href=\"http:\/\/www.ekurhuleni.gov.za\/\" target=\"_blank\">www.ekurhuleni.gov.za<\/a> and use the Ekurhuleni self-service feature to log your problem.<\/li>\n<\/ul>\n<p>Residents can also SMS the keyword \u201cEkurhuleni\u201d to 30788, followed by details of the query to enable the call centre to log the query immediately.<\/p><div class=\"stream-item stream-item-in-post stream-item-inline-post aligncenter\"><\/div>\n<p>The metro apologises for any inconvenience which may be caused during the migration process.<\/p>\n<p>&nbsp;<\/p>\n<p>Other articles you may be interested in:<\/p>\n<p><a href=\"http:\/\/germistoncitynews.co.za\/127440\/metro-recognised-for-its-projects\/\" target=\"_blank\">Metro recognised for its projects<\/a><\/p>\n<p><a href=\"http:\/\/germistoncitynews.co.za\/127876\/ekurhuleni-keeps-it-green\/\" target=\"_blank\">Ekurhuleni keeps it green<\/a><\/p>\n<div class=\"stream-item stream-item-below-post-content\">\n<div class='tenancy_slot tenancy_slot_1 jannah_ad' style='display: none;' data-query-id='a446b1b338f1127752e30015e85ba576'><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Residents might battle to get through to the metro\u2019s call centre tonight, due to an upgrade taking place.<\/p>\n","protected":false},"author":1848,"featured_media":128036,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"hasGravity":false,"cxt_article_byline":"","cxt_disable_google_ads":false,"footnotes":""},"categories":[8515,2],"tags":[1781,8123,1003,979,969,2734,1002,1004],"class_list":["post-128033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-local-municipal-news","category-news-headlines","tag-bedfordview","tag-call-taking-centre","tag-ekurhuleni","tag-germiston","tag-germiston-city-news","tag-melissa-hart","tag-metro","tag-municipality"],"amp_enabled":true,"category_labels":{"Category":"News","SubCategory":"Municipal"},"tag_labels":["Bedfordview","call taking centre","Ekurhuleni","germiston","germiston city news","melissa hart","metro","municipality"],"_links":{"self":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/128033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/users\/1848"}],"replies":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/comments?post=128033"}],"version-history":[{"count":0,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/posts\/128033\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media\/128036"}],"wp:attachment":[{"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/media?parent=128033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/categories?post=128033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/develop.citizen.co.za\/germiston-city-news\/wp-json\/wp\/v2\/tags?post=128033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}